Last Modified: August 10, 2026
1. Introduction
This Account and Data Deletion Policy ("Policy") explains how nudgy team ("nudgy," "we," "us," or "our") handles requests to delete user accounts and associated personal data.
This Policy applies to the nudgy application, the website at nudgychat.com, and related services (collectively, the "Services"). It supplements the nudgy Privacy Policy.
We respect your right to control your personal information. You may request deletion of your nudgy account and associated personal data using the methods described below.
2. Right to Request Account and Data Deletion
If you have registered a nudgy account, you may request deletion of your account and associated personal data at any time.
After your account has been deleted:
- You will no longer be able to sign in to or use your previous account.
- Personal data associated with the account will be deleted or de-identified, except for limited information that we are legally permitted or required to retain.
- Permanently deleted information generally cannot be recovered.
- Chats, characters, settings, generated content, and other information associated with the account may no longer be available.
Before submitting a deletion request, you should save a copy of any content you wish to keep.
3. Scope of Deletion
After receiving and verifying a valid deletion request, we will delete or de-identify the following information, depending on the information we have collected and retained.
3.1 Account Information
This includes your account, username, profile image, profile details, account settings, preferences, and linked authentication information.
3.2 Contact Information
This includes your email address and other contact information provided when registering, using the Services, or contacting customer support.
3.3 User Content
This may include prompts, chat messages, characters, images, audio, video, generated results, uploaded files, and other content associated with your account.
If you previously made content public or shared it with other users, some copies may remain where the content was lawfully copied, quoted, reported, or included in interactions controlled by other users.
3.4 Usage and Diagnostic Data
We will delete or de-identify usage records, activity logs, error information, and diagnostic data that can be directly associated with your account when that information is no longer needed.
Aggregated or de-identified information that can no longer reasonably identify you may continue to be used for analytics, security, and service improvement.
3.5 Customer Support and Reporting Records
General customer-support records will be deleted or de-identified in accordance with our applicable retention practices.
We may retain necessary records involving fraud, security incidents, policy violations, child safety, legal disputes, or regulatory requirements.
3.6 Transaction-Related Information
We will delete transaction information associated with your account when it is no longer required.
We may retain necessary transaction records for financial reporting, taxation, refunds, chargebacks, fraud prevention, or other legal obligations.
Complete payment-card details are generally processed by Google Play, another app store, or a payment provider rather than by nudgy. You may need to contact the applicable provider separately regarding data held by that provider.
4. How to Submit a Deletion Request
You may request deletion of your account and associated data using any of the following methods.
4.1 In-App Request
Sign in to nudgy, open Settings or Account Settings, select Delete Account, and follow the displayed instructions to confirm and submit your request.
4.2 Web Request
You may submit a deletion request through the following account-deletion page:
https://nudgychat.com/account-deletion
The page should allow you to submit a request without reinstalling the application.
4.3 Email Request
You may send a deletion request from the email address associated with your nudgy account to:
support@nudgychat.com
Please state that you wish to delete your nudgy account and associated data, and provide the minimum information reasonably necessary to identify the account.
Do not send your password, complete identity documents, payment-card information, or other unnecessary sensitive information by ordinary email.
5. Identity Verification
To prevent unauthorized deletion of an account or personal data, we may take reasonable and proportionate steps to verify your identity.
Verification may include:
- Confirming the email address associated with your account.
- Asking you to confirm the request while signed in.
- Verifying limited information associated with the account.
- Applying additional verification measures where account theft or another elevated risk is suspected.
We will request only the information reasonably necessary to process and verify the deletion request.
If we cannot reasonably confirm that you are the account holder, we may delay the deletion and explain the steps required to complete verification.
6. Processing Time
After your identity has been verified, we will generally process your account and data deletion request within 30 days.
If applicable law requires a shorter period, we will process the request within the legally required timeframe.
Processing may take longer when a request involves a large volume of data, complex technical operations, an outstanding transaction, a security investigation, or a legal obligation. Where required, we will notify you of an applicable extension.
Your account may be disabled shortly after the deletion process begins. Complete removal of associated information from active systems, logs, and backups may require additional reasonable time.
After deletion has been completed, we may send a confirmation to the email address associated with your account.
7. Information We May Retain
In limited circumstances, we may retain certain information when reasonably necessary and permitted or required by law, including to:
- Comply with legal, financial, tax, regulatory, or judicial obligations.
- Detect, investigate, or prevent fraud, account theft, security incidents, or misuse of the Services.
- Process refunds, chargebacks, transaction disputes, or other unresolved matters.
- Establish, exercise, or defend legal claims or resolve pending complaints and disputes.
- Protect the rights and safety of users, the public, nudgy, or other parties.
- Preserve necessary records relating to serious policy violations, child safety, or legally reportable conduct.
- Satisfy another retention requirement permitted or imposed by applicable law.
Any retained information will be limited to what is reasonably necessary and will not be used for unrelated purposes.
8. Backups and Technical Logs
For system security, disaster recovery, and service reliability, limited information may temporarily remain in restricted backups, caches, or technical logs that cannot be individually deleted immediately.
Such information will not be restored to active use and will be deleted, overwritten, or de-identified according to our regular backup and retention schedules, unless continued retention is required by law.
9. Effects of Account Deletion
Deleting your account may have the following consequences:
- You will no longer be able to access your previous nudgy account.
- Account settings, chats, characters, generated content, and other associated information may be permanently deleted.
- Deleted information generally cannot be recovered.
- Content you previously made public or shared may remain in copies saved by other users, legally retained records, or third-party services outside nudgy's control.
- If permitted by the Services, you may later create a new account using the same email address, but your previous account history and deleted information will not be restored.
- A user restricted for serious violations, fraud, or security risks does not automatically regain eligibility to use the Services by deleting an account.
10. Subscriptions and Purchases
Deleting your nudgy account does not automatically cancel a subscription purchased through Google Play or another app store.
To prevent future subscription charges, you should cancel your subscription through Google Play or the applicable app store's subscription-management page before deleting your account.
Account deletion does not change the refund rules of the applicable app store. Refund requests must be submitted separately through the provider from which the purchase was made.
11. Requests Concerning Minors
nudgy is available only to users who are at least 18 years old, or the age of legal majority where they live if higher.
If a parent, legal guardian, or other authorized person believes that an underage individual has created a nudgy account or provided personal information to us, they may submit a deletion request to:
support@nudgychat.com
Please provide the minimum information reasonably necessary to identify the relevant account.
To protect user privacy, we may request reasonable verification of the requester's identity, guardianship status, or legal authority. We will not request more information than is reasonably necessary to process the request.
If we confirm that an account is being used by an ineligible minor, we will take reasonable steps to close the account and delete associated personal information, subject to legal preservation, safety investigation, and child-protection reporting obligations.
12. Withdrawal of a Deletion Request
If the deletion process has not been completed, you may contact support@nudgychat.com to ask whether your request can be withdrawn.
Once an account and its associated data have been permanently deleted, the deletion cannot be reversed and the deleted information cannot be recovered.
13. Changes to This Policy
We may update this Policy to reflect changes to the Services, technology, law, or our data-handling practices.
We will publish the updated Policy and revise the Last Modified date. If a change is material, we will provide additional notice where required by applicable law.
14. Contact Us
To request deletion of your account or personal data, or to ask questions about this Policy, contact us at:
Email: support@nudgychat.com Account Deletion Page: https://nudgychat.com/account-deletion Website: https://nudgychat.com/
nudgy team